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FIVE ROSES ® Trusted Quality Tea
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Good Morning!
Approximately 2 weeks ago I had to lay in stocks of my favourite Five Roses Tea bags. Imagine my absolute horror when I opened the new box and discovered that the middle sachet looked like it had been chewed by alien creatures?!!? It really looked disgusting.
I returned the obnoxious item to Pick ‘n Pay, Northridge, Bloemfontein, where I had made several other purchases at the same time. The ‘returns’ lady, too, was quite horrified.
“But this is FIVE ROSES”, she said! “Obviously a factory fault!”
I was given a box in exchange - thankfully - because “NOBODY MAKES BETTER TEA THAN ME AND FIVE ROSES”!!!!!!!!!!!!
Have a nice day,
Carol
I am a 16 year old Design Student in the Western Cape - Ive designed a Dress for THE Cape Quater Fashion Parade and my Theme is Five Roses - The dress is supposed to be designed out of the Boxes or similar material - Can you possibly refer to Old packaing material or even POS with the logo on it - I think your product will have even more exposure in this Fashion show and a lot of Catering and Restaurant owners will attend this. Your help will be highly appreciated
Regards
Janet
Are your products kosher certified?
TY
Me and a friend would like to host a tea party…not for charity or profit making just south african ladies getting together, we are all in australia and i was wondering if its ok to use the five rose on our invites since we would like to have a five roses tea party and also it you have any product that we can order as small gift for the ladies….
regards
sophia
im grade 12 at CAPE ACADEMY in south africa and we had to do a research on one of South Africa`s proudly products and so i choose Five Roses,because for me its one of the best proudly south african products
I too have been using 5 Roses for ever, I only use the loose tea and have found the taste has definitely changed (and not for the better) and that the loose tea is now just like the tea bags, all dust!! I always thought that 5 Roses was proudly South African but have since learnt otherwise. I am going to look out for the Midi (purely South African) loose tea as I have to find an alternative to your loose tea/dust.
Dear Bev
Distressing to hear this we have passed on your comment direct to Five Roses immediately. Thank you for that.
Showcook
info@showcook.co.za
http://www.showcook.com
Chania Morritt-Smith
Good Day Bev
Thank you for taking the time and trouble to email us with regard to your unsatisfactory experience with one of our products.
Please accept our sincere apologies for your experience not meeting with the expectation you have come to expect from A Five Roses product.
We are firmly committed to ensuring excellent customer satisfaction and are able to do this with the valuable feedback we receive from our consumers.
May we ask you to please forward your daytime contact numbers for us to make contact with you. We would like to be able to discuss your concerns and get more detail from you to forward on to our factory.
We believe that nothing is more important than customers satisfaction and your input will assist us to achieve the high standards to which we aspire.
Regards
Pippin Kling
Call Centre Manager
0860 100 219
I am really struggling to find granadilla tea in Pretoria? Are 5 Roses still making the flavour? Please, if anyone can help, i would really be very grateful! Thank you!
I have lived in the city of Toronto, Canada for many years and have always purchased my Five Roses Tagless Teabags whenever I visit the country of my birth. I would greatly appreciate it if you could supply me with the full name and address of the manufacturer so that I can import regular supplies of our favourite tea directly from the source in South Africa
Your cooperation and attention to this matter is greatly appreciated.
Sincerely,
Abdul Hamid
i collect all types of baked enamel signs and aquired a few “five roses” signs, and would like some background information on these
Regards Jan
For the last 15-20 years I have bought Five Roses, and just last week when I opened a new box, a token fell out to inform me that I have just won R250. To be honest I never even noticed that you were running a competion!!! The steps to follow to withdraw the money from an ATM was as easy as 123.
Thank you very much for all at Five Roses
Regards,
Lilian
I have not bought any other tea but Five Roses for the last 41 years. My disappointment is accute at discovering that Five Roses Tagless Tea has bcome weaker and less aromatic. I have black and bitter tea and expect my tea to be of a high quality. Sadly, Five Roses no longer deserve that accolade.
Marinda - you are not alone - me and my mom bought Five Roses Tagless Tea last week like always but what a dissapointment - the bag did not even colour the warm water…I also believe they do not longer deserve that accolade.
Telephone number 0832301146
Dear Pippin
We are getting a number of comments as you can see which are far from happy. I would suggest you bring these to the attention of your management and I am sure they will take it seriously.
There was a time when Five Roses was the icon of teas in SA and of superlative quality, what is happening?
Kindest regards
Annette Kesler
Editor
SHOWCOOK.COM
Good day, where can I find Five Roses Prince of Whales tea to buy? It was in our shops, but now there is nothing to buy? Please help, it is our family’s favourite tea.
Hi
I always used to buy your vanilla flavoured tea but for the past year or so i have not seen it on the shelves. I have looked everywhere. Did you take it off the market? Is there any way that i can get hold of your vanilla tea again? Please send me a email. Thanks.
I recentlty had a visitor “english” person, as i dont really drink tea, i am a coffee drinker, i
made Five roses tea for my friend, i noticed a frown from friend , did’t know why, well the tea i made was not english tea the tea bag was a rooibos tea bag! I had to laugh because
my friend was too embarrassed to say that she dont like rooibos tea.
How does something like that happen?
“Five Roses Vanilla Tea has been discontinued,” says Belinda of Five Roses.
Hi, Where can I find the five roses tea bags in sachets and not single tea bags, I’m looking for as many flavours as possiable but in single sachets. thanks
Hi I have noticed a weakening in the strength and aroma of the last few boxes of five roses that i have purchased, my daughter also seems to think there is a change.
hi, I love five roses decaf tea, but can’t find it in the shops. I live in Randburg. Any ideas?
Hi
Does your Five Roses Chai Tea contain caffeine?
Do not know who to contact but it does not seem that Five Roses has listened, I tried five bags in a pot tonight for two cups of tea and there is no taste. Someone is lying to someone. I actually want to throw up from the taste, it is bitter and has a real bad aftertaste. Told the family to go and buy something else and throw away the 75 teabags left out of a new box bought last week. Date: 13/09/2010 Cape Town SA
No contact details for complaints in SA? The tea is now worse. Tried getting a taste after 4 tea bags in one cup and cooking it, no taste whatsoever? What is really going on in SA. Are you willing to throw away your good name. Date : 13/09/2010 Told the family to throw away the rubbish and by something else. About 10 bags tried out of a box of 100. Surely you must know if you received bad quality tea?
I wrote to you a while ago (snail mail) complaining about the quality and inconsistency of your tea. You choose not to reply and hence ignore my letter. I am happy to announce the we have found an alternative tea product and have stopped buying Five Roses. We have already recommended the new tea to friends and family who have also change their brand.
Hi,
Where can I find your Five roses Decaf tea? We haven’t been able to find it in the stores recently.
Dear Showcook
We have made contact with the Consumer. Many thanks.
Regards
Belinda
Five Roses Customer Care
I have been looking for Five Roses decaffienated tea for about 3 months, used to get, now nowhere available, is it discontinued, if not where can I find some.
Lenore
Please where can i buy you stunning 5 roses Iced tea product, i live on it last year but cant find it now. Please assist. Thanks
please can you tell me who do i need to speak to if we are looking for samples for goodie/gift bags with promotional items. We are specifically interested in your heakth range - green tea/mint green tea etc .
Hi,
We have always used Five Roses Tagless Tea in our household.
We have noticed with dismay lately, that the tea is red and weak, even after brewing it for a full five or six minutes.
It almost seems as if it has not been fermented properly. If that is the process terminology.
This has occurred with numerous boxes from 4 different supermarkets.
Hi there.
I have been looking for decaffeinated five roses but can’t seem to find it anywhere. Do you still make it and if so, any ideas where in Cape Town I could find some?
Many thanks
Hello, I wanted to know if it’s possible to please purchase 5 Roses Tea from you? I’ve looked around and it’s not easy to buy. I am currently in the USA for a few months and wish to buy this tea. I appreciate any assistance you may be able to give.
Thank you.
Sincerely yours,
kia k.
Good Day
I recently bought 2 packs of Five Roses Tea (my favourite) from either Spar or Pick n Pay on the Bluff in Durban, but am extremely disappointed to find that I have had to throw a lot away because the bags are broken. WIth the last pack that I opened, I even split the bags one by one in case I was doing something wrong, but again I have the same problem - that the bags have broken and I have to throw quite a couple away.
Unfortunately this happened in two packets of 100 tea bags.
Your comments will be appreciated.
Regards
Janet.
Hi
As many other customers have asked, I also want to know what the deal is with Five Roses Decaf Tea. It’s nowhere to be found. Was it discontinued, or is it simply a case of distributors not ordering it? I don’t see any feedback to the questions regarding the fact that it can’t be found. Please advise.
Hi,
Im desperate to find decaf teabags… heard a rumour that they have been discontinued? I really love five roses and due to medical reasons i need to avoid caffiene, which means that my only life line to tea is the decaf range. Please help!!
I have been looking for Five Roses Decaf tea for months - Why not available?
Good day
I have been a tea drinker all my life - I am almost 60 years old.
I found a DELICIOUS flavoured tea in your brand ORANGE, which I have been drinking for as long about 10 years (or longer) I love it.
I live in Plettenberg Bay where wwe have only 4 (four) retail outlets who stock five roses tea and NONE of then have had stock of this flavour for almost 6 months now.
Can you please tell me what the problem is - I now have withdrawal symtoms.
PLEASE HELP ME!!!!!
we’rve been avid tea drinkers for years and especially Five Roses. We’rve been drinking five roses as a family - married for 20 years last year. The normal five roses as well as Earl Grey and camomile. Much to our dissapointment we noticed a change in the normal Five Roses round about December 2010. We thought that we might be experiencing problems with Bioling water and thoroughy cleaned our kettle. Then we purchased a new box thinking maybe we just got a bad batch. i regret to inform you that we got the same bad taste. We continued buying the product but had to revert to Joko which appeals to us much more now.
the quality of your product has definitly taken a dive and we regret that after drinking Five Roses for 20 years we now had to change to another product.
Please explain why there’s been a change in product and could it be rectified.
thanks
Mrs Appollis
I too have been looking for decaf tea so just to let all the decaf tea drinkers know, I found some decaf tea in Woolworths today. Woolworths brand of course but I’m sure it tastes exactly the same as Five Roses. It has the same ingredients.
I also want decaf tea disparately. If you can tell me when to expect it back on shelves will much appreciate.
I come back from Cape Town and would like to know where I can buy your tea in Switzerland.
I stay in Hlosi Game Lodges in Port Elizabeth and drank your tea, I remember only the colour of this tea and I think that will be English Breakfast, Prince of Wales or Earl Grey. A Cape Town I didn’t find this quality, only Rooibos Select.
Can you help me?
For you answer a thank you very much.
(sorry, but me English is not very good,so I hope that you understand my request)
If you know German, Italian or French your answered please in one of this.
Best regards
Susanna Trappa
I was informed by a very nice lady from AVI brands, who distribute Five Roses, that there was a shortage of the Decaf tea. Apparently their distribution centre has received stock, so if you haven’t seen it where you used to, just ask the store manager to place an order for you. Also, there is stock in Kenilworth Centre Pick ‘n Pay, according to the Hello Peter website.
I have not been able to find my favourite tea for some months now, Five Roses Grapefruit. I can still get 5 Roses Orange. You have no idea the delighted look that comes over a persons face when they tase a cup of orange tea. I am really missing my Grapefruit tea.
Hi!
I am disappointed, have been running all over the show searching for one of my favourite teas with Five Roses, Grapefruit and Lavender. Cannot find it? Is it still in the market? Where can I find it please?
Kind regards
Was so angry with Pick-a-Pay stores, as I visited several branches in my search for decaf tea and could not find any - which lead me to this page, only to find out I shouldn’t have given the isle assitants such a hard time! Oops!
Good day i am having a slight problem with my last box of tea bags. I only use five roses and have for years but this last box (200) has a definate taste of rooibos . Unfortunatly i have a five roses tin for my tea bags so i know longer have the box for a reference code. Do you have any idea how this could be.
Kind Regards
MIchele
Graham
083 3354648
Good day All…
I bought an Earl Gray packet of tea bags and it doesn’t have that full body taste that it usually has…
If anyone has the website address or email address of the people from Five roses, could you please pass it to me at the email address provided: mahabeerr@durban.gov.za
Thanks Guys
Hi, I would like to know if five roses tea has caffeine?
Bonjour,
Je suis française et ai goûté le thé 5 roses au cours d’un voyage en Afrique du Sud l’an dernier. J’en ai ramené quelques sachets dans mes bagages mais aujourd’hui, je n’en ai plus. Je suis allée sur le site mais l’exportation ne se fait que vers les USA. Est-il possible malgré tout d’en commander ? si oui comment ? Merci
where can i purchse orange flavoured five roses tea in Cape Town
I have a passion for berry flavoured teas, and usually get stock of Twinings brands when travelling in the UK or via friends who visit there. Therefore I was delighted last year to find Five Roses Cherry tea on the store shelves. Having enjoyed it for a while now, and given away quite a few teabags to friends as samples to try out, I am now ready to restock my cupboard but am unable to find any stock in store shelves in the Bluff, Durban area. Has Cherry tea been discontinued? as I see it advertised on this website with a new packaging as “Cherry Burst” . Advice on the names of local stockists would be most welcome.
just want to quiery which chain stores will have the cherry five roses?(pretoria area) has cherry tea been discontinued? regards your cherry lover
Unfortunately the Five Roses Cherry tea has been discontinued. I will definitely put through a suggestion on your behalf to our Marketing Department that they should please bring it back.
If you should require any further information please feel free to contact me.
Sorry for the bad news!!
Regards
Belinda McNeill
Customer Care Consultant
0860-100-138
Good day.
I purchased a packet [50 tagless teabags] from Marang Superspar in Francistown, Botswana and found one foil packet badly damaged with only 6 broken teabags in it. I suspect a package problem as I broke the seal myself and can’t see any tampering with the packet. In today’s life I don’t feel comferable using the other packet. Any idea how to solve this?
Please where can I buy the cherry tea that was avalible last year. I can get ginger, chamomile and all the others except chery. I stay in Kempton Park
Ragards
Etna
I have been buying Five roses tea for the past 20yrs and when I saw the Competition to win a shopping holiday to New York I was thrilled as My husband say’s I could become a professional shopper, as I love shopping , so I went and brought a couple of small packets (always buy the 200) so that I could have a few entries , imagine my shock to find out that the winner had already been drawn. The outside of the pack states “Competition closes 31 December 2011 Terms and conditions apply” But if you read the terms
11. winners have to be able to fly between the 9 November 2011 and 15 Novemebr 2011
18. The grand prize winners to be notified by telephone between 1 June 2011 and 31 July 2011
This is not right !! I was so disappointed This is false advertising.
Regards
I had the same experience as Glynis and want too know from Five Roses wether i was misleaded by the this competition. surely the date for the draw for the 5 trips too New york sould have been on the outside of the box. Sms cost R1.50 for a nothing. I wander what the new consumer board of South Africa will say about this. I am highly disgusted and will never buy five roses again and would like you too give me a answer on this. Did i had to open the box instore too see the terms and coditions?
Good Day,
Can anyone help me to locate where i can purchase the Five Roses cherry tea as I cannot seem to find it! Im in JHB Sandton area
I have been using five rose tea bags for so many years now and it was the best tea ever but now its the worst ever.i know have to use two to three tea bags for a good cup of tea.its not good at all after a long day at work.It will be really great if i get a reply to this i am very disappoimted.
my taste buds do not allow me to confuse them by drinking any other tea but five roses.i only got very upset when i entered a competition presently running, where by you are required to sms a unigue bar code appearing on the inside of the 100 bags box, only to be told that my entery is incorrect,& that i should phone a no.for help.the help i got was to tell me to by onother box& try again.that was the best explanation.i wonder if that is a good markerting strategy.
Sorry but the taste of 5 roses has definitely changed .The quality is just not there.We have been using this tea for over 40 years.The refreshing taste is just not there.Please do something about it
You have changed the blend of the normal 5 Roses Tea and it is not nice. It tastes like Joko Tea which is horrible!
My wife likes your Dargeeling Tea as a variation.
Alex Divov
Midrand
Please …… WHERE can I buy DECAFFINATED tea??????????????????? I live in Pretoria East
I loved your Cherry tea but for the last few months I can not find any, when will it be in the shops again.
I stay in Kempton Park
hi does Five Roses have caffeine in it?
Where can I purchase your lavender tea in Cape town
I’m horrified to read the number of complaints submitted above over the past 2+ years!! I thought that it was just my wife & I who had noticed that the former high quality of Five Roses was no longer being maintained. We too have been complaining about the diminished taste of Five Roses AND the fact that the quanity of tea in the tea bags varies considerably, ranging from a under a 1/4 bag to over 1/2 full, therefore consistency of taste is virtually impossible to achieve. What’s up Five Roses? No Quality Control these days? We too have been forced to change our brand of tea - after almost 60 years of drinking your product. Sad, very SAD !!
we live in plettenburg bay and my wife would love to know where she could bye your cherry tea in this area let me know thanks
0722123599
I have been reading all the previous mail and your views on tea (Good Quality Old Fashioned Ceylon Tea) whether it being Five Roses,Pitco Tips,Joko or for that matter Mazzawattee.
Here comes the big schock that the Distributors of virtually all food stuffs in south africa such as Tiger Brands,and Unilever who has the MONOPOLY in the food chain supply. They have by hook or by crook got rid of decent honest suppliers such as “ALL GOLD” and “Langeberg kooperasie” who distributed a decent product at a competative price, and not so long ago GANTS.These Macro Suppliers are still marketing under the same familiar brand names and the package looks alike but that QUalI$$ is GAGA the only simularity.
Just to bring your attention back to the tea issue.PLEASE READ THE LABEL ON THE FIVE ROSES TEA and you will then understand why it is no longer Ceylon Tea, ok maybe 5% but the rest is a lot of rubbish. Solution, start drinking coffee, you will soon get used to it and you will not be frustrated with yout first cuppa
Hi I’m looking for Five Roses cherry tea. Any suppliers in Western Cape.
I have been drinking five roses tea for the last 50 years. I bought a box of tea and on operning the box the bags on the one side are not sealed. I have kept a bags to show you if you are interested. It was very annoying, because I could only use half of the tea bags for tea. I would appreciate if someone can contact me regarding this
Hi there,
I made my own creations on the “CHICKEN STEEPED IN EARL GREY & ORANGE”. I’m a Head chef and always looking for something “local” so i did the above menitioned dish with the fresh pack rooibos tea. I placed the tea bags, fresh orange wedges, orange juice, some white wine (is optional) and water. Added whole ginger roughtly chunky chopped cinnamon sticks(also optional) and brought that to the boil, once boiling i drop the fillets in and allow them to slowly poach, turning the stove off. and allow them to cool, then i bring the liquid to the boil and add the fillet to complete the cooking process and to warm it. once its hot i slice it and serve it on a roasted sweet potato and orange zest cake, thicken the poaching liquid and drizzle it over. It has a sweet taste from the oranges, and has a unique flavour from the rooibos tea and the cionnamon and ginger. i love this dish, please can you update us with more recipes to “inspire” us :)
i would like to order five roses tea from u ,am a big suppier of tea
The perfect cup of Five Roses should be complemented by a fresh, fine quality rusk. Morning, noon or night, a rusk with your tea is an excellent choice.
Hi. Can anyone give me more information on the production process of FIve Roses Decafeinated Tea? THanks Barry
Hi,
My local supermarkets don’t seem to stock Five Roses Green Tea (pure) anymore. Has this product been discontinued?
Hi to you.
I heard that tea bags turns toxic once the bag is removed and left to cool off. is this true and can one use the bag over again to make a new cup as we do with rooibos?
blessings
Hi,
Have enjoyed the Five Roses tea in SA for many years. Do you have any supplier/importer in Sweden?
If not - can you give me an estimate of the total price for sales to a private person of say 10 boxes (1000 teabags) of your standard breakfast tea (might as well be the “African” - not the Roibos though!) .
Best regards
Claes Trolle
Bålsta Sweden
I have used 5 roses tea exclusively all my married life (36 years) and note a change for the worse, as lately your 5 roses (original) tea has had a different taste.
Have you changed anything except the packaging?
Has anyone else complained?
Lorraine